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    Description

    When you are looking for the perfect headset there are a few things you need to consider.
    You can view the Jabra Product Portfolio Guide Here to choose the right solution.






    REAL-TIME CALL INSIGHTS
    With Engage 50 II, calls become more effective, and customer call experience is instantly enhanced, thanks to innovative Engage+ software that provides valuable real-time insights, and on-screen guidance.1 This is a contact center headset that's got your back.
    WORLD-CLASS MICROPHONES
    Engage 50 II features 3 high-quality microphones, working together to deliver clearer speech and incredible background noise cancellation, enabling speech-to-text functions to give spot-on call transcriptions. Make every interaction a mic-drop moment.
    LIGHTWEIGHT AND COMFORTABLE
    Ultra-lightweight, with cleverly designed angled ear cushions for the perfect fit, Engage 50 II stays comfortable, even for long periods. An innovative maze-shaped pattern inside each ear cup relieves pressure while fitting securely on the outer ear, helping you stay relaxed, and focused on your customer. This is how you engineer comfort.
    TOUGH AND FLEXIBLE
    We've stress tested everything from boom arm rotation to impact resistance, making Engage 50 II one tough contact center headset - ready to face anything a day in a contact center can throw at it, and built to last. And we're so sure of it, that each headset comes with a 3-year warranty. Innovative, and built to last.
    IMPRESSIVE SOUND QUALITY
    Make every conversation clearer, with noise-isolating earcups and advanced speaker technology that optimizes every word your customer says, even when there's a lot of background noise to contend with. Focus on what matters, and block out the rest.
    BUILT-IN HEARING PROTECTION
    With the Engage 50 II's built-in, professional grade hearing protection capabilities, you can focus on your customer, safe in the knowledge that your hearing is well taken care of. Because healthy ears make for happy agents. And happy agents give great customer service.
    CUTTING-EDGE VOICE TECHNOLOGY
    With our innovative signal processing algorithm, BalancedVoice™, dynamic range compression is used to bring out the soft parts of your customer's voice, while reducing the loud parts. This brings better balance to every conversation, helping prevent call fatigue and improve productivity. Increased call efficiency, and perfect feedback scores (well, we can dream).
    SMARTRINGER
    With the adjustable, audible ringer on the Engage 50 II, you'll always hear when you have a call coming in, even when you're not wearing the headset. Perfect for trips to the kitchen on a work from home day. Total flexibility, and enhanced efficiency. Never stress about missing a call again.
    WORKS WITH LEADING PLATFORMS
    With the Engage 50 II, it's easier to connect with your customers, as the headset is fully compatible with all leading contact center and Unified Communications (UC) platforms. There's even integrated call control for Amazon Connect, Genesys Cloud CX, and NICE CXone2, and it's certified for Google Meet,Works With Chromebook and Zoom, making for seamless customer interactions across the board.Playing well with others always pays off.
    BUILT-IN BUSYLIGHT
    Avoid costly and annoying interruptions, with the built-in busylight on the Engage 50 II, which shows anyone around when it's not a great time to chat, and allows you to stay focused on your customer. Set clear boundaries, without saying a word.




    Audio
    Noise-isolating fit
    Yes
    Noise reduction on calls
    Yes
    Speaker size
    20mm
    Speaker max input power
    30 mW
    Speaker bandwidth (music mode)
    50Hz - 20000Hz
    Speaker bandwidth (speak mode)
    100Hz - 14000Hz
    Microphone type
    2 x MEMS
    Microphone sensitivity
    -26dBFS/Pa
    Microphone bandwidth
    100Hz - 14000Hz
    User hearing protection
    Jabra SafeTone™ 2.0, PeakStop 105, EU Noise at Work, G616, OSHA
    Connectivity
    Connectivity
    USB-A, USB-C
    Box content
    Headset, carry pouch, warranty and warning leaflet
    Packaging dimensions (WxHxD)
    185mm x 249mm x 50mm | 7.28in x 9.8in x 1.97in
    Main unit dimensions (WxHxD) - Stereo
    167mm x 54mm x 167mm | 6.57in x 2.13in x 6.57in
    Main unit dimensions (WxHxD) - Mono
    167mm x 54mm x 160mm | 6.6in x 2.13in x 6.3in
    Materials used
    Leatherette, PC & PC/ABS plastic, PP, silicon rubber, stainless steel, TPE
    Headset Weight (stereo variant)
    65g | 2.3oz
    Headset Weight (mono variant)
    45g | 1.6oz
    Weight (stereo) w. Link
    152g | 5.4oz
    Weight (mono) w. Link
    132g | 4.7oz
    USB cable length (sku dependent)
    1.6m | 2.4m | 5.2ft | 7.8ft
    LED features and functions
    Busylight, incoming call, Microsoft Teams notifications (SKU dependent)


    Manufacturer Part No:

    5099-299-2119
    Brand:

    Jabra GN

    Product Type:

    -
    UPC

    -
    Product Family:

    -
    Shipping Weight:

    1.01 kg
    PB Part No:

    IPHJAB5587843
    Product Model:

    5099-299-2119



    Warranty:
    36 months *
    * Warranty period is as stated above unless the manufacturer has chosen to specify a longer period.
    All warranties are return to base unless otherwise specified.

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