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    Home Software Licences / Renewals Labour & Services

    Redline Tech Service or Support Credit (1 CR). Used for installations, maintenance, support or planning delivered nationwide

    FJ $275.87 excl. VAT

    Redline Tech Service or Support Credit (1 CR). Used for installations, maintenance, support or planning delivered nationwide

    the selected product is not available.

    Labour & Services

    Description

    Concentrate on your business and leave ALL your I.T. needs to PB Tech
    We can help you and your business save time and money with top-of-the-line services & support across New Zealand.

    Weareproud to partner with Redline Technology Group to bring our valued commercial customers end-to-end I.T. solutions for their business.
    Why struggle with installations and complicated setups when PB now offers an end-to-end I.T. solution that takes not only the hassle out of purchasing your business I.T. but also installing and supporting it.
    We enjoy strong partnerships with vendors such asHP, Lenovo, Microsoft, Dell, Citrix, Cisco, Juniper, Polycom, Jabra, Storage Craft, Fortinet, Veeam just to name a few. With our product expertise, we can bring about the best and most suitable solutions and pricing to your requirements.
    Ourcore values include:

    Reliability
    Cost effective computing and services
    Known and controlled costs with no surprises
    Good relationships and access to advice, development and suitable technologies

    Support & Services Offered



    SALES
    The latest hardware, software, & subscriptions.

    SET UP
    We set up and install your technology.

    SECURITY
    We'll protect and back up your devices.

    FIX
    Repairs & maintenance for when things go wrong.






    Desktop & Laptop

    First time use setup
    Physical hardware cleaning
    Patch installation
    Software installation
    Licensing health check-up
    Security software protection check and refresh
    Malware infection remediation
    Hardware health check-up
    Investigate and/or resolve hardware issue
    Investigate and/or resolve software issue
    File recovery


    Server
    (per physical or virtual device)

    First time use setup
    Backup and recovery service setup
    Backup and recovery service testing
    Backup and recovery service ongoing management
    Physical hardware cleaning
    Patch installation
    Software installation
    Security software protection check and refresh
    Malware infection remediation
    Licensing health check-up
    Hardware health check-up
    Investigate and/or resolve hardware issues
    Investigate and/or resolve software issues
    File recovery
    Online backup service


    Mobile Devices
    (Phones and Tablets)

    Factory reset
    First time use setup
    Device migration service


    Audio Visual Design & Installation

    Control and Integration
    Visual Presentation (Monitors, Projectors, Screens)
    Audio and Video Conferencing



    Non-Computer Devices
    (e.g. Printer, NAS, Scanner, Fax, UPS)

    Physical hardware cleaning
    Complete device self-test
    Initial device setup, out of box
    Investigate and/or resolve hardware issue
    Investigate and/or resolve software issue


    Non-Device Services
    (Web, Cloud, Internet, Cabling, etc.)

    Backup services design and implementation
    Email service setup
    Email migration service
    Cloud services migration
    Antispam services
    Domain name registration or renewal
    DNS service management or setup
    ISP account management


    Networking

    Networking design
    Network cabling
    Wired networking services
    Wireless networking services


    Electrician Services

    Power Outlets (1-2)
    Dedicated 15amp Power Outlets (1-2)
    Data Outlets (1-4)
    USB Fast Charge Outlets (1-combo)



    HOW WE DO IT
    Our I.T. Support Service is Nationwide!
    Over the past 25 years, PB Tech has built a formidable reputation for delivering the NZ market the technology it needs when it needs it. This provides a natural alignment with our IT Services business. After all, PB Tech is delivering all day every day to businesses throughout New Zealand and Australia. Our business has been built off delivery and our IT Services business is no different. Robust and flexible IT Services from New Zealand's Largest Computing and IT Supplier.






    How it Works
    Purchase carry-over credits billed monthly for 12 months. You can cash these in at any time - so if you need to use 10 months' worth of credits in 2 months, you can easily do so.



    1 Hour of Service* = 1 CREDIT * 8:30am-5pm: Onsite / Remote


    1 Hour of Service^ = 1.5 CREDITS ^ After hours or weekends: Onsite / Remote



    0.5 CREDITS Premium Software Agent-Server


    0.1 CREDITS Premium Software Agent-Desktop


    FREE Basic Software Agent-Desktop


    FREE Travel within the Tech Zone

    A safe bet! Credits are valid for 12 months and can be used whenever your business needs them.
    Note sure how many credits you need? We can offer free quotes and advise you on the amount you need. Contact Redline at [emailprotected] or speak to your PB Tech Account Manager.




    Terms & Conditions

    Onsite service has a minimum 1 credit charge and then is charged in 0.25 credit increments (per 15 minutes). Remote service is charged in 0.25 credit (15 minute) increments. Emergency onsite service within 6 hours incurs a one-off call out fee of $100.00 plus GST.
    Premium Software Agent - Server includes the basic agent services plus Automated device maintenance; Check SMART status, flush DNS, defrag disks, schedule disk health check, clean temp files; Automated device OS patching; and Antivirus and Antispyware software deployment and licensing (AV Security Manager). Example pricing: 2 servers = 1 credit.
    Premium Software Agent - Desktop, includes all elements of Basic Software Agent plus Automated device maintenance; Check SMART status, flush DNS, defrag disks, schedule disk health check, clean temp files; Automated device OS patching; and Antivirus and Antispyware software deployment and licensing (AV Security Manager). Example pricing 10 desktops = 1 credit.
    Basic Software agent - Desktop includes; quick remote access for technicians to the device; and quick access for users to support channels from Redline.
    The Tech Zone is a 30km radius around our tech locations and stores. Outside of the Tech Zone, travel is charged at 1 credit per hour or part thereof.
    Credits have a 12 month life at which point they expire.
    Further Terms and conditions apply. Talk to your account manager for details.







    Manufacturer Part No:

    RED-1CR
    Brand:

    Redline

    Product Type:

    -
    UPC

    -
    Product Family:

    -
    Shipping Weight:

    0.01 kg
    PB Part No:

    SEVCTO5127
    Product Model:

    -



    Warranty:
    1 months *
    * Warranty period is as stated above unless the manufacturer has chosen to specify a longer period.
    All warranties are return to base unless otherwise specified.

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